Where is the Customer in your BPM Initiative

The application of Business Process Management (BPM) is known to have multiple benefits that produce a hard return on investment (ROI). Automation, quality, compliance, management, and optimization of activities represented by business processes are the areas most often cited in this regard. Yet the focus of BPM started – and remains – as an “inside-out” perspective, placing hard limits on the benefits BPM can achieve.

Customer experience success in Australia


Synergy win the best Customer Experience Award at tonights PEX Australia event.

It was a great pleasure to acknowledge the achievement of Synergy and the wonderful work they are doing in Western Australia in and around the customer experience. Winning the triple crown they are improving service, lowering costs and ultimately securing future revenues through their innovative Customer Focus Programme.

More soon....

Certified Process Professional - Five days in Five minutes

Professional Process people may already have reviewed the information at www.cemmethod.com or www.certifiedprocessprofessional.com or even reviewed the testimonials at www.bpgroup.org/their-opinion.html however it is nice to see the thing in action.

Here are one minute snapshots of each level:

CPP Level 1
video

CPP Level 2
video

CPP Level 3
video

CPP Level 4
video

CPP Level 5
video

If the program interests you then come along to review the next sessions at http://www.bpgroup.org/certification-by-city.html